Complaints Procedure

At Smile and Implant Centre we want to delight and surpass your expectations.

However, we know that there may be times when we do not meet our own high standards. When this does happen we want to hear about it, deal with the situation as quickly as possible and put measures in place to stop it happening again.

We take complaints very seriously and we treat them as an opportunity to develop. This is why we are always very grateful to hear from people who are willing to take the time to help us improve. We always thank people who contact us about their problems, concerns or worries.

Please include your name, address and contact telephone number in your email or letter so that we can get back in touch with you.

We endeavour to respond fully and conclusively to all complaints within ten working days. If it may take longer, we will let you know as soon as possible.

Our Promise

We will work hard to solve problems, correct mistakes, and address concerns in a way that pleases you. We will treat you with courtesy and respect, listen to what you say, keep you informed about our progress, provide you with a prompt response, and provide instruction if you want to escalate your complaint further.

We treat all comments and complaints as an opportunity to improve. We are happy to acknowledge any mistake we have made, sincerely apologise for them, and then prevent them from happening again. Thank you for helping us to provide a better service.

Please always feel free to let us know any suggestions for how an issue can be solved.